Before the examination
Check your invitation details, candidate ID, assigned release, readiness status, and accepted rules. Contact the examination team if any identity or eligibility detail is incorrect.
Candidate support
Calm, documented help when you need it.
Support resolves access and technical issues without changing scores or bypassing examination controls.
During the examination
Use the in-portal technical incident action. Include the time, affected part, a concise description, and any safe supporting screenshot. Continue working when possible.
Response boundaries
Support staff cannot interpret questions, provide modelling guidance, reveal answers, edit submissions, or alter a timer without authorised incident review.